Policies

Appointment Scheduling
Services are by appointment only and can be made online (here). We require a credit card number to reserve your appointment; Card information is encrypted and secure from online and from viewing in store. Your information can not be transferred or viewed.

 

Arrival

Please arrive 5-10 mins prior to the appointment for check in and intake information. Arriving early is especially important for your first visit to complete an intake questionnaire regarding your health history and the specific needs and preferences for your service. Your treatment will begin and end during your scheduled appointment. Arriving late will shorten your appointment time. This is important as our other guests expect to receive their services at the time they booked.

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Etiquette

For maximum relaxation, we ask that cell phones be muted or turned off during your service.

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Fees

Your appointment is very important to us. It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request notice for all cancelations. When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. 

We follow a STRICT ENFORCEMENT OF OUR CANCELATION POLICY:​​

• less than 24 hours notice will be a 50% of the service cost,

• less than 12 hours notice, or no-show, will be a 100% charge of the service cost.

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Cancellations

We require a credit card when booking an appointment. For your convenience, cancellations maybe made via our online portal or you may call or text at (541)419-7793. Emailing for a cancellation will not be accepted.

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Sick Clients

We do not treat clients with illnesses. We respectfully request that the appointment is rebooked for a future date if you are ill.  Coming in while ill will require us to cancel your service. Services will not be performed and you will be charged 100% of the service booked. Please call if you are ill and we will be happy to move your appointment date.

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Groups

A cancellation notice is required a min of  7 days in advance to avoid a 50% cancellation fee.

Same-day cancellations will be charged 100% of the service cost.  

Groups must be reserved with a credit card provided by the group organizer and 50% will be charged up front.

Less than 3 days notice will result in a full charge for any guest(s) not in attendance. All cancellations made less than 3 days prior to the appointment date will be charged for the full price of the service.

Groups of 3 or more will have an automatic 20% gratuity added to all services.

 

Retail returns

We do not currently allow return of any products. If the product is defective and you have a receipt, we will exchange your item for the same product within 3 business days.

 

Confidentiality

All information collected is for your safety and to help us provide you quality service. This information is kept confidential and held for 3 years per state regulations. Any guest providing fraudulent information will be refused service and banned from our spa.

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Payments

We accept Debit, Visa, MasterCard, Discover, American Express and Care Credit.

 

Gift Certificates

All gift certificate sales are final – we do not refund, reissue or replace certificates or cards. Certificates & cards may not be purchased or used with any other offers, special discounts or promotions. Unused portions are not refunded. All certificates & cards expire after 2 years. (Some exclusions will apply. See store for details).

 

Gratuity

Gratuity is not included in our service prices. 

 

Minors 

We do offer treatments on clients younger than 18 without a signed parental consent.

Minors younger than 15 must have a guardian in attendance with them at the time of service. We do not monitor minors and they cannot be left with staff.

 

Service Dogs

You may have your “certified” service dog with you if it has all of its vaccinations and can remain with you during your service. Pets cannot be left unattended. Please provide advance notice if you have a service dog to be attending with you.

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We reserve the right to refuse service to anyone.

Updated Aug 2023