Policies

Appointment Scheduling
Services are by appointment only and can be made online (here). We require a credit card number to reserve your appointment; Card information is encrypted and secure from online and from viewing in store. Your information can not be transferred or viewed.

 

Arrival

Please arrive 5-10 mins prior to the appointment for check in and intake information. Arriving early is especially important for your first visit to complete an intake questionnaire regarding your health history and the specific needs and preferences for your service. Your treatment will begin and end during your scheduled appointment. Arriving late will shorten your appointment time. This is important as our other guests expect to receive their services at the time they booked.

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Etiquette

For maximum relaxation, we ask that cell phones be turned off during your service.

For groups, we respectfully ask that you keep your voices low while in our waiting room so as not to disrupt other guests.

 

Fees

Your appointment is very important to us. It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request notice for all cancelations. When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. 

We follow a STRICT ENFORCEMENT OF OUR CANCELATION POLICY:​​

• less than 24 hours notice will be a 50% of the service cost,

• less than 12 hours notice, or no-show, will be a 100% charge of the service cost.

Bella Nuova Membership clients will be charged a $30 fee if an appointment is canceled on the same day. A no-show for a Bella Nuova Membership client appointment will forfeit the monthly appointment for that month without a service.

 

Cancellations

We require a credit card when booking an appointment to uphold our cancellation policies. For your convenience, cancellations maybe made via our online portal or you may call or text at (541)419-7793. Emailing for a cancellation will not be accepted.

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Sick Clients

We do not treat clients with illnesses. We respectfully request that the appointment is rebooked for a future date if you are ill.  Coming in while ill will require us to cancel your service. Services will not be performed and you will be charged 100% of the service booked.

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Groups

A cancellation notice is required 10 days in advance to avoid a 50% cancellation fee.

Same-day cancellations will be charged 100% of the service cost.  

Groups must be reserved with a credit card provided by the group organizer and 50% will be charged up front.

Less than 7 days notice will result in a full charge for any guest(s) not in attendance. All cancellations made less than one week prior to the appointment date will be charged for the full price of the service.

Groups of 3 or more will have an automatic 20% gratuity added to all services.

 

Retail returns

We do not currently allow return of any products. If the product is defective and you have a receipt, we will exchange your item for the same product within 3 week days.

 

Confidentiality

All information collected is for your safety and to help us provide you quality service. This information is kept confidential and held for 3 years per state regulations. Any guest providing fraudulent information will be refused service and banned from our spa.

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Payments

We accept Debit, Visa, MasterCard, Discover, American Express and Care Credit.

 

Gift Cards

All gift card sales are final – we do not refund, reissue or replace gift cards. Gift cards may not be purchased or used with any other offers, special discounts or promotions.

 

Gratuity

Gratuity is not included in our service prices. 

 

Minors 

We do offer treatments on clients younger than 18 without a signed parental consent.

Minors younger than 15 must have a guardian in attendance with them at the time of service. Minors cannot be left with staff and cannot be left unattended.

 

Service Dogs

You may have your “certified” service dog with you if it has all of its vaccinations and can remain with you during your service. Pets cannot be left unattended. Please provide advance notice if you have a service dog to be attending with you.

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Memberships

• For Membership options and benefits, please visit our Membership page.

• Membership payments are charged on the 1st of the month.

• Memberships are a minimum 12 month commitment.

• Spa memberships are non-transferable.

• Missed monthly visits can not be combined into further months (cannot be accumulated). 

• There is no cash value of unused benefits (regardless of illness, change of living arrangements, work, family, etc.)

• Treatment times will vary depending on the service you select for the month.

• A membership may be paused for up to 2 months providing the account is in good standing and has had at least 3 monthly payments. 

• For more information and contract memberships, visit Bella Nuova Spa in store.

 

We reserve the right to refuse service to anyone.

Updated Aug 2023