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Policies

Please review our policies prior to your first appointment.

Appointment Scheduling
Services are by appointment-only and can be made online (here). We require a credit card number to reserve your appointment; Card information is encrypted and secure from all staff.

 

Arrival

Please arrive 10-15-mins prior to the appointment to check you in and for intake information. Arriving early is especially important for your first visit to complete an intake questionnaire regarding your health history and the specific needs and preferences for your service. Your treatment will begin and end during your scheduled appointment. Arriving late will shorten your appointment time. This is important as our other guests expect to receive their services at the time they booked.

For groups, we will email all forms to the organizer – please print and have these completed prior and bring them in with you.

Etiquette

For maximum relaxation, we ask that cell phones be turned off during your service.

For groups, we respectfully ask that you keep your voices low so as not to disrupt other guests.

 

Fees

Your appointment is very important to us. It is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request notice for all cancelations. When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. We follow a STRICT ENFORCEMENT OF OUR CANCELATION POLICY:

  • less than 24 hours notice will be a 50% of the service cost,

  • less than 12 hours notice, or no-show, will be a 100% charge of the service cost.

Bella Members will be charged a $30 fee if an appointment is canceled on the same day. A no-show for a Bella Member appointment will forfeit monthly appointment for that month without a service.

 

Cancellations

We require a credit card when booking an appointment to uphold our cancellation policies. For your convenience, cancellations may be made via our online portal or you may call or text at (541)204-3028. Emailing us a cancellation will not be accepted.

Sick Clients

Services will not be performed and you will be charged 100% if you come in to receive a service while being ill.

COVID Policies

We follow recommended state Policies and Procedures.

 

Groups

A cancellation notice is required 10 days in advance to avoid a 50% cancellation fee.

Same-day cancellations will be charged 100% of the service cost.  

Groups must be reserved with a credit card provided by the group organizer and 50% will be charged up front.

Less than 7 days notice will result in a full charge for any guest(s) not in attendance. All cancellations made less than one week prior to the appointment date will be charged for the full price of the service.

Groups of 3 or more will have an automatic 20% gratuity added to all services.

 

Retail returns

We do not currently allow return of any products. If the product is defective and you have a receipt, we will exchange your item for the same product.

 

Confidentiality

All information collected is for your safety and to help us provide you quality service. This information is kept confidential and held for 3 years per state regulations. Any guest providing fraudulent information will be refused service and banned from our spa.

Payments

We accept Visa, MasterCard, Discover, American Express and Care Credit.

 

Gift Cards

All gift card sales are final – we do not refund, reissue or replace gift cards. Gift cards may not be purchased or used with any other offers, special discounts or promotions.

 

Gratuity

Gratuity is not included in our service prices. We know that you will love your treatment and hope that you will tip accordingly. Gratuity may be paid in cash or by credit card. Groups of 3 or more will have an automatic 20% gratuity added to the services.

 

Minors 

We do offer treatments on clients younger than 18 without a signed parental consent.

Minors younger than 15 must have a guardian in attendance with them at the time of service. Minors cannot be left with staff and cannot be left unattended.

 

Service Dogs

You may have your “certified” service dog with you if it has all of its vaccinations and can remain with you during your service. Pets cannot be left unattended. Please provide advance notice if you have a service dog to be attending with you.

Memberships

  • For Membership options and benefits, please visit our Membership page.

  • Memberships start on the 1st of the month and include 1 service from your selected group, except for the Ultimate package which includes 2 services.

  • Payments are billed automatically on the 1st of each month.

  • We require a 6 month min. commitment to begin, with 3 months paid up front. Your first payment will be the cost of your selection x 3 months. Monthly premiums will be charged each month thereafter.

  • Changes to your billing card or address, must be made prior to the 1st of the month.

  • If we are unable to charge your card, your membership will be suspended.

  • After 3 months of suspension, your membership will be closed and denied future membership.

  • Spa memberships are non-transferable.

  • You must notify us in writing (email is sufficient) of your membership cancelation. 35 days written notification is required to cancel and avoid being billed the next month. Once your card is charged for your monthly bill, it will not be refunded.

  • There is no cash value of unused benefits (regardless of illness, change of living arrangements, work, family, etc.)

  • Treatment times will vary depending on the service you select for the month.

  • We do not pause memberships. You may cancel a membership and reactivate it at a later time (within 3 months). However, if your membership is deactivated for lack of payment, you will not be able to pause or renew it. 

 

We reserve the right to refuse service to anyone.